FAQ

  • The Good Boys Club is a Netherlands-based veterinary telemedicine provider and pet community. We offer affordable memberships that provide unlimited texting and chat services with a licensed veterinarian, whether you're at home, work, or on-the-go. We're your neighborhood veterinarian, right in your back pocket. Experience the care and convenience of the Good Boys Club.

  • Getting started is easy:

    1. Purchase a plan, create an account and register your pet so we have all the information we need. 

    2. After you’ve completed your payment, you’ll be able to text a licensed veterinarian directly via WhatsApp. No appointment is necessary. 

    Make sure to be as detailed as possible and send along any pictures or videos that may be useful so we can be sure to provide you with a useful answer.

    During business hours, you can expect a reply within two hours, but typically much faster than that. Messages sent outside of operating hours are typically answered within 12 hours. 

    The Good Boys Club is available from the hours of 8:00 to 20:00 CET.

    If the veterinarian feels that you’ll be better served by call or video chat, we’ll escalate your call free of charge. 

    Save us to your address book for future use!

  • The Good Boys Club is for anyone seeking a warmer, gentler, and more convenient veterinary experience. Contact us from the couch or the office. Pet parents on the run – we’ve got you covered.

  • The Good Boys Club is there for you anytime you need veterinary advice. If you’re not sure if you should go to the vet and are seeking peace of mind, or you’re simply seeking advice on the health or care of your pet. A licensed veterinary doctor is always more reliable than Dr. Google.

    Ask us anything! A new pet, new diagnosis, or ongoing medical issues, medications, nutrition, behavior, preventative care, holistic care and supplements, household products, care for aging pets, and much more!

    Check out our membership options here.

  • Our WhatsApp channel is always staffed by a licensed veterinarian, so you can be sure that you’re receiving the best possible care.

  • The Good Boys Club is available from the hours of 8:00 to 20:00 CET.

    Messages received during the hours of operation are replied to within two hours, but typically much quicker than that. Messages received outside of operating hours will be replied to first thing the following day.

    If you believe your pet is in need of urgent care, please do not wait for a reply from us. Proceed directly to an emergency hospital where licensed veterinarians are available to help your pet 24 hours a day, 7 days a week.

    Check our list of emergency vet clinics. Make sure to call ahead and let them know you’re on your way.

  • Monthly membership: €35/month.

    Single virtual consultation: €40/consult.

    House call: €90, including consultation and travel fees.

    You can view our prices on our membership page.

    VAT 21% is included in all services.

  • After creating your account and registering your pet, you can pay via iDEAL, debit, credit, or Apply Pay.

  • The Good Boys Club provides expert advice and can offer recommendations for holistic remedies and over-the-counter medications, but prescriptions can only be issued in select cases due to government regulations.

    If your Good Boy is in need of a prescription and hasn’t been seen by us in the past year, you will first need to schedule a house call. Members can schedule a house call here.

  • Telemedicine is not a substitute for in-person veterinary care, and there are many situations where an in-person visit is necessary. However, studies show that up to 70% of appointments can be handled via telemedicine. Save time by not needing to travel and wait for your physical appointment, and save your pet the stress of a clinic visit.

    The Good Boys Club Members also have the option to schedule home appointments, in which case we can assume primary responsibility for the care of your pet. If you would prefer to keep your regular vet, we’ll share notes from any of our home appointments with them so everyone is up to date.

  • Home consultations are available to members only. If your pet is not already a member of The Good Boys Club, you will first have to purchase a membership, and then return to the website to instantly book a home appointment.

  • We’ll always get your approval before rendering services. Because when it comes to money, nobody likes surprises.